Sales Help
Questions? We have answers!
- 1. Does your product include developer versions of any of the reporting packages you've mentioned, like DevExpress XtraReports?
- No. You'll need to buy your desired report designer package from the software vendor or one of its resellers. VersaReports ReportServer does include the run-time DLLs for GrapeCity ActiveReports 6 and DevExpress XtraReports (depending on the ReportServer Edition purchased). SAP does not allow us to distribute the run-time libraries for Crystal Reports, so contact us for more details on how to obtain and license these libraries.
- 2. Can I use more than one reporting package on the same server?
- With ReportServer/Universal Edition, you can! The other editions are designed as low-cost report servers and support only a single reporting package.
- 3. Are the displayed timestamps "normalized" across time zones, so that reports scheduled in the Eastern Time zone are properly displayed to my users in the Pacific Time Zone?
- Yes! VersaReports ReportServer includes code in every page that displays a timestamp to normalize the time to the time zone VersaReports URS detects on the user's workstation.
- 4. Can I create my own "report connector" to integrate a reporting package you don't currently directly support? Can I modify the existing connector to add features?
- Yes! VersaReports ReportServer includes the code for all connectors free of charge, so you can use those as a guide to creating your own connector or modifying an existing connector. However, ReportServer/CR, ReportServer/XR, and ReportServer/AR do not allow you to use more than a single report connector.
- 5. I don't use one of the "standard" authentication/authorization platforms for Windows servers. How hard is it to integrate with my platform?
- You will need to do a little programming, but VersaReports ReportServer includes the source code and documentation for all supported authentication/authorization platforms, so you should be able to easily figure out how to integrate with your authentication/authorization platform. If you find you need programming help from us, VersaReports offers consultative support for a reasonable hourly charge.
- 6. You have several ReportServer editions. What's the difference?
- VersaReports ReportServer/CR, ReportServer/XR, and ReportServer/AR is licensed to operate with a single report designer (e.g., ActiveReports 6) and on a server with up to 2 physical CPUs. ReportServer/Universal supports more than a single report designer and is licensed based on the size of the server you select. The Universal Standard Edition is licensed to support servers with up to 2 physical CPUs (we don't count cores, just the filled CPU sockets). The Universal Enterprise Edition is licensed for an unlimited number of CPUs on a single server and -- in certain countries -- includes source code to assist you with your own integration needs.
- 7. If I need to extend my test of your software beyond the 30-day trial, can I do that?
- Yes! Just contact our support department and request a codeword to extend the trial for your system.
- 8. Do you offer volume discounts?
- Yes! We offer discounts for purchases of 5 or more licenses. Please e-mail our Sales department at for assistance.
- 9. We don't have a system administrator available to handle the installation. Does VersaReports offer remote installation services?
- Yes! We can remotely install and configure VersaReports ReportServer on your server for a reasonable charge, based on your infrastructure. Please e-mail our Sales department at for assistance.
- 11. I'm ready to buy now! How can I purchase a license and support?
- We use Google Checkout for our credit card shopping experience. Just click the Pricing tab to begin your purchase. For invoices or wire transfers, please contact our Sales department at for assistance.
